Zajel functions as the fastest-growing delivery service in the UAE by partnering with the ICA (Federal Authority for Identity and Citizenship) to distribute Emirates IDs to UAE citizens. Since it has a very simple tracking system, Zajel allows customers to get updates on ID pickup, which will allow them well in advance to collect documents accordingly.
Zajel provides a tool to track Emirates ID shipments immediately after a recent application or renewal. Zajel will deliver your Emirates ID to you safely.
What is an Emirates ID?
An Emirates ID is the official identification card issued by the UAE government for both citizens and residents. It serves as a mandatory national identity document for everyone living in the UAE.
What is Zajel?
Zajel is a well-known courier service in the UAE that specializes in secure and efficient delivery of important documents, including government-related paperwork.
How are Emirates ID and Zajel connected?
Zajel courier services works in partnership with the ICA (Federal Authority for Identity and Citizenship) to manage the delivery of Emirates ID cards. After your ID is processed, Zajel handles the distribution and ensures it reaches you safely.
How Do you track your Emirates ID application using Zajel?
It is very easy to track your Emirates ID using the below steps.
Step 1: Submit Your Application
The initiation of Emirates ID tracking requires you to file your application. The Emirates ID application initiation process is available simultaneously through local typing centres and the official ICA website.
After completing your application, you will receive either an Application Number or the Unified Number (UID) to monitor its status.
Visitors can access the ICA website and authenticate with their Application Number and UID. After submission, users can verify their application status through the system. The application status display shows messages that state either "Under Review," "Approved," or "Printed."
Step 2: Application Status Check Verification
After you have submitted your application, you can monitor your progress through the ICA website. There is an anytime facility where you can download your application status.
Status Updates: If your status is "Printed," you can now collect your Emirates ID via Zajel.
Checking: On the ICA portal's website, click the "Check Application Status" page, input the UID or Application Number, and submit. You will then be able to see the status of your Emirates ID.
Step 3: Tracking through Zajel
When your Emirates ID is printed and sent for delivery, you will receive a Zajel tracking number via SMS. You will use the number to track your delivery.
Get Your Tracking Number: When your ID is sent for delivery, you will receive an SMS notification of the tracking number.
Go to Zajel's Website: Visit the tracking page of Zajel at zajel.com/Tracking.
Enter Your Tracking Number: Enter your received tracking number, the CAPTCHA, and click Track Now.
Track Your Delivery: Zajel will notify you of your Emirates ID delivery date and location.
This will keep you posted, and you can plan when to collect your Emirates ID.
Another Way of Tracking Your Emirates ID Using Zajel
Step 1: Visit the Official Zajel Portal
Start by accessing Zajel’s official website and navigate to the “Track & Trace” section. This page provides the online tracking interface for all Zajel courier services in Dubai.
Step 2: Enter Your 10-Digit AWB
Use the 10-digit AWB number you received via SMS, email, or from the ICP portal to track your Emirates ID. Enter the number in the provided field and click “Track” to proceed.
Step 3: Complete Security Verification
To verify your identity, enter the last four digits of the mobile number associated with your original ICA application. This essential security step ensures that only the rightful recipient can access tracking information.
Step 4: Check Your Delivery Status
Once verified, you can view the delivery status of your Emirates ID. Possible statuses include Manifested, Dispatched, Out for Delivery, or Delivered. Each status provides insight into the current stage of your shipment.
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Talk To Expert Developers!What are the 4 Possible Statuses After You Track Emirates ID with Zajel?
Let’s evaluate the 4 tracking statuses that can pop up while you check your Emirates ID delivery status.
Manifested
This status means your shipment has been officially registered in Zajel’s system. The delivery details have been uploaded, confirming that Zajel has received the initial information about your Emirates ID.
Dispatched
This indicates that your parcel has left the Zajel facility and is currently on its way to the nearest processing hub for further handling.
Out for Delivery
This status shows that a Zajel delivery agent has picked up your Emirates ID and is heading to your location. You can expect the delivery to arrive shortly.
Delivered
This confirms that your Emirates ID has been successfully delivered to the address you provided.
What Should You Do if There Are Delays in Zajel's Delivery Service?
Whereas Zajel facilitates safe delivery, delays may be due to postal, traffic, or weather. In the event of your Emirates ID being delayed, you can:
Contact Zajel Customer Support: You may approach Zajel for that, too. They have their customer support centre working through:
- Email: amer@dnrd.ae, khawla@zajel.com
- Phone Number: 8005111 or +971 4 3139999
- Office Address: 1st Floor, Emirates Post Main Building, Hor Al Anz, Dubai, UAE
Visit Post Office: Sometimes, the post office near you could have a hold-up. If you experience any hold-up in your delivery, going to the post office will resolve the issue.
Check Tracking Status: Keep on following the zajel courier tracking Dubai page and take updates on the status. The system will inform you of a hold-up or not.
Regularly using Zajel and online tracking gives you a convenient delivery experience.
Zajel Courier Tracking Options
Zajel offers several options for tracking your Emirates ID, making it effortless for UAE users.
Zajel Courier Tracking Dubai
For individuals in Dubai, you also have a facility to track locally, which is offered by Zajel, whereby you can trace the delivery status. You just have to visit Zajel's website and insert your zajel courier tracking Dubai, and you can trace your Emirates ID or any other parcel delivery.
Zajel Mobile Number Tracking
The trace number is also available on Zajel. You are reminded through SMS by trace data or tracing delivery when the delivery company enters your telephone number through their mobile site in Zajel tracking by mobile number.
Zajel Tracking App
To make your experience even more comfortable, Zajel also has a Zajel tracking app that allows you to monitor your packages and Emirates ID deliveries through your mobile phone. The app gives you real-time messages and status updates of your delivery, providing convenience to busy crowds.
Common Reason for Zajel Delivery Delays
There are several reasons why your Emirates ID delivery through Zajel may be delayed:
Incorrect Mobile Number or Address
If the contact number or address provided is inaccurate, the Zajel delivery team will not be able to reach you or locate your residence, resulting in delays.
High Service Demand
During peak periods, Zajel handles a higher volume of deliveries, which can slow down their service and extend delivery timelines.
Missed Delivery Attempt
Even with the correct address and contact details, delays can occur if you are unavailable to answer the delivery call or not present at your location when the courier arrives. This is considered a missed delivery attempt.
Technical Issues at ICP
Delays may also arise from the ICP side due to system glitches, printing backlogs, or technical errors that slow down Emirates ID processing or handover to Zajel.
Courier Routing Challenges
Factors such as traffic diversions, routing complications, technical or system issues, and other operational delays can affect the courier’s ability to deliver your Emirates ID on time.
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Talk To Expert Developers!How to Avoid Delays?
Although no courier company can guarantee a 100% delivery success rate, you can take certain steps to minimize the chances of delays:
Provide Accurate Contact Details
Ensure your mobile number and delivery address are correct. Accurate information helps the Zajel delivery team locate you easily and prevents misrouting.
Be Available for Calls
Make sure you are reachable when the Zajel delivery associate attempts to contact you. Staying attentive greatly reduces the risk of missing your delivery.
Monitor Your Tracking Status
Regularly check your Emirates ID delivery status. Constant tracking helps you stay prepared and ensures you don’t miss the courier when it arrives.
Know the Cost to Build an App Like Zajel
Basic Version
A basic Zajel tracking app covers the essential flow of booking, assigning, and tracking deliveries with minimal complexity. It’s ideal for startups testing the market or businesses wanting a simple digital booking system.
Cost: AED 80,000 – AED 150,000
Includes:
- User app for pickup and delivery requests
- Basic status updates (Picked, In Transit, Delivered)
- Simple admin panel for managing orders
- Single-language support
- Basic push notifications
Advanced Version
The advanced version adds stronger tracking, automation, and convenience tools for both users and drivers. It suits growing courier companies that need smoother operations, real-time visibility, and multi-language support.
Cost: AED 180,000 – AED 350,000
Includes:
- Real-time GPS tracking
- Route optimization for faster deliveries
- In-app payment options
- Multi-language (Arabic + English)
- Complete driver app for task management
- Advanced admin dashboard
- Analytics and reporting tools
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DXB APPS builds courier and ID solutions with secure login, real-time maps, and instant updates.
Book a Free ConsultationComplex / Enterprise Version
The complex version of courier app development Dubai delivers a full logistics ecosystem with deep automation, integration, and scalability. This level is perfect for enterprise courier networks, government-level systems, or companies operating large fleets.
Cost: AED 400,000 – AED 900,000+
Includes:
- User, Driver, and Merchant/Business portals
- Live fleet management and advanced logistics automation
- Dynamic pricing based on distance, demand, or weight
- ERP/CRM API integrations
- High-level security and cloud scalability
- Custom dashboards and operational analytics
- Multi-branch setup with white-label options
How to Build An App like Zajel?
1. Understand the Purpose
A Zajel like app focuses on fast, reliable courier services with features such as parcel scheduling, tracking, and communication. Understanding this core purpose helps you plan the right features and workflows.
2. Define Core Features
Start with essentials like signup, shipment creation, order history, and notifications. Add advanced tools such as GPS tracking, in-app payments, and receipts. For a full-scale system, include complex features like automated dispatching, barcode scanning, and AI-based route optimization.
3. Choose the Right Tech Stack
Use Flutter or React Native for mobile apps, and Node.js or Laravel for backend development. Pair this with databases like PostgreSQL or MongoDB and mapping tools such as Google Maps or Mapbox for accurate real-time tracking.
4. Build User, Driver, and Admin Panels
Create three interconnected panels: a user app for booking and tracking, a driver app for managing deliveries, and an admin dashboard for assigning tasks, monitoring fleets, and overseeing operations.
5. Integrate Real-Time Tracking
Use GPS and real-time communication tools like WebSockets or Firebase to show live parcel locations. This improves transparency, efficiency, and overall delivery accuracy.
6. Ensure Security & Compliance
Protect user data with encryption, OTP verification, and secure payment gateways. Follow data protection laws to maintain trust and prevent breaches.
7. Focus on Simple UI/UX
Make the app easy to navigate with clean layouts and fast interactions. A straightforward interface improves usability for both customers and drivers.
8. Estimate Development Cost
A basic courier app costs $10,000-$20,000, advanced versions range from $25,000-$45,000, and fully-featured systems can exceed $50,000 depending on complexity.
9. Follow a Clear Timeline
Expect 4-8 months total. Planning and design take a few weeks, development takes several months, and testing plus launch preparation finalizes the project.
10. Apply Key Success Tips
Start with an MVP, prioritize accurate tracking, keep driver tools lightweight, and ensure strong security. Consistent notifications and smooth workflows will improve user satisfaction.
How Does DXB APPS Develop the Best Courier Apps in Dubai?
With the highly interdependent globalised world of the new-age digital age, there is a greater necessity than ever for effective and reliable courier services. Companies like DXB Apps are at the forefront of creating Dubai mobile apps, and their forte is in creating highly effective courier apps for UAE companies.
DXB APPS is a top mobile app development company dedicated to creating easy-to-use user interfaces. Mobile App Development Dubai and Mobile App Development Abu Dhabi enable them to create efficient and easy-to-use applications. For instance, DXB APPS has successfully created courier apps with real-time tracking, delivery management, and customer service integration, such as the Zajel tracking application.
Conclusion:
It has never been simpler to track the delivery of your Emirates ID with Zajel's reliable courier service. You can remain informed about your ID's delivery status through easy steps, such as checking your application status and inputting your tracking number. Zajel provides many easy tracking options, including the mobile number tracking feature and their mobile app for updates on the go. Zajel's customer service will immediately help you achieve smooth delivery services when any postponement occurs. Zajel provides users with easy tracking features to receive their Emirates ID anywhere within the United Arab Emirates, including Dubai.
FAQs
How long does Zajel deliver?
The delivery time ranges between two and five business days because it depends on the destination address, existing weather patterns, and traffic conditions within the delivery zone.
Can I change the delivery address after sending the Emirates ID?
Once your delivery is placed under your care, change is not possible. However, you are free to contact Zajel's customer service for help.
What if I do not receive my delivery?
If you are away on the day of delivery, Zajel will try to redeliver your ID again at your convenience. You can even call their customer service hotlines if you need help.
May I track my parcel via the Zajel mobile app?
Your parcel can easily be traced through the Zajel tracking app for real-time status and delivery notifications.
